| 7:30 to 8:15 |
Conference Registration and Breakfast |
| 8:15 to 8:25 |
Welcome and Opening Dialogue
Hoshie Ghaswalla- MD-Global Services
Eugene Kublanov- CEO-neoIT
This brief session will amplify the theme of the conference - 'Creating Value with Next Generation Globalization' by giving a bird's eyeview about trends in services globalization in 2007 and the outlook for 2008. This session will also set the agenda for the conference and highlight the key sessions and distinguished speakers for the day.
|
| 8:30 to 9:15 |
KEYNOTE DISCUSSION: The World Is Tilted
Clyde V. Prestowitz Jr., Founder and President, Economic Strategy Institute
Interviewed by Atul Vashistha, Chairman and CEO, neoIT
Clyde Prestowitz, eminent economist, author and speaker, offers a valuable critique of the global economy. He identifies a new mode of globalization at play, which is tilting the world like a giant sliding board game on which the "flattening" of old barriers
is accelerating the transfer of the supply side of the U.S. economy to the rest of the world, especially Asia. Clyde will masterfully paint the asymmetries in the current mode of globalization and calls for one that unifies the world.
In the keynote discussion, Atul will discuss with Clyde, the key issues concerning globalization, the role of services in unifying the globalized world, and urge upon business leaders of all nations to play the fair globalization game that would benefit everyone.
|
| 9:20 to 9:50 |
Plenary Session: Global Services: Vision 2010
Atul Vashistha - Chairman- neoIT
As the world of globalization changes, companies also must adapt both expectations and strategies for leveraging market opportunities. Globalization is increasingly moving outside the IT organization and impacting nearly every executive across the corporation. This session will review forecasts by leading industry thinkers and translate the trends into implications for executives managing globalization.
|
| 9:50 to 10:05 |
Refreshment Break
|
| 10:05 to 10:45 |
Spotlight Session:
Nearshoring to Mexico
- The New Reality
Jeff Johnson- Neoris
Stuart Locklear- Quarksoft
Daniel Gonzalez- Hildebrando
David Hilton- T-Systems
Move aside India; Mexico is emerging to be the next hotspot for global services. Across the entire spectrum of outsourcing, the country is attracting key global players. The session will present case studies on successful offshore services activity and provide the strategic options for having delivery capabilities in Mexico.
|
| |
Track Sessions Begin |
| |
TRACK 1: Getting Started With Globalization
Track Chair : Rusty Weston, Chief Blogger, My Global Career and Founder Editor, Global Services |
| |
|
| 10:50 to 11:45 |
The First Five Steps of Globalization
Michael Serghiou, neoIT
Mike Zeigler, Micron
Executives increasingly find themselves executing on a corporate mandate to create a globalization strategy. While executives understand the concept, the specifics of establishing operations in India or finding trustworthy partners from China seems a daunting diversion from day to day operations. This session will introduce the first steps for executives when initiating globalization programs.
|
| 11:45 to 12:35 |
Selecting a Service Provider
(Collaborative Sourcing)
Sandeep Karoor, neoIT
Steve Blahy, Aetna
Traditional procurement cycles often require months of preparation and extended evaluation and due diligence projects. In this session, neoIT will review a methodology with compressed lifecycle and improved results. Executives attending this sessions will understand how to eliminate “overhead and waste” when selecting outsourcing service providers.
|
| 12:40 to 12:50 |
Seizing the China Opportunity
Walter Fang- Neusoft
The offshoring story is not complete without China. The session presents the compelling reasons for the China imperative even in the case of global outsourcing neophytes
|
| |
TRACK 2 : Optimizing Globalization
Track Chair : Eugene Kublanov, CEO, neoIT |
| |
|
| 10:50 to 11:40 |
The Maturing Dynamic:
Knowledge Process Outsourcing
Parul Dubey- neoIT
Melissa Tzourakis- Ingenix
Knowledge Process Outsourcing is gaining currency in the supplier community as a way of stratifying basic forms of BPO work such as claims processing from higher-level, analytical work. In this session we look at the emerging dynamics of customer-supplier relationships in the KPO space. What are the success stories and how can prospective customers tell whether a provider’s offering has reached sufficient maturity?
|
| 11:40 to 12:30 |
The Next Evolution: Managed Services
Dean Davison- neoIT
Srini Krishnamurthy- The Hartford
Managed services agreements shift the pricing and staffing risk to the service provider. While providers assume more risk, they also inherit control to drive out costs and introduce innovation. This session will review the structure and benefits of a managed services agreement and provide a path for clients to migrate from staff augmentation contracts to managed services agreements.
|
| 12:30 to 12:50 |
The Next Generation of BPO
Michael Nemeth, Vice President-Business Development and Strategy, Cambridge
The first generation of Business Processing Outsourcing proved the remote delivery model and produced labor cost savings for outsourced functions. The relatively low value received from BPO 1.0 was a self-fulfilling prophecy pre-ordained by the functions selected for outsourcing and by the techniques used to transition work to suppliers. The next generation of Business Process Outsourcing, which we call BPO 2.0, will move beyond the outsourcing of non-core functions to the outsourcing of knowledge-based activities that are integral to customer business operations. BPO 2.0 will also restructure the work to generate value beyond labor arbitrage.
|
| 12:50 to 2:00 |
Conference Luncheon with CORFO
|
| 2:00 to 2:45 |
Track 1 Session: Establishing a PMO
Michael Serghiou, neoIT
Randy Law, Mckesson
The ramp up time for a global project management office (PMO) requires change to traditional corporate operations such as legal, procurement, and project oversight. Creating a PMO requires establishing procedures to align disparate business units, consolidate demand management, and measure performance objectives. This session will review the transition from contract signing to consistent performance tracking.
|
| 2:50 to 3:00 |
Business Transformation : Together
Hetzel Folden, sr. VP and Global Head- Strategic Deals Group, Satyam
|
| 2:00 to 2:45 |
Track 2 Session: Optimizing Operations
Chance Curtiss- neoIT
Mike Wade- Wachovia
Governance of global agreements moves beyond oversight and administration when contracts are consolidated and master services agreements (MSAs) standardized. Creating a central governance function ensures consistent performance through enhanced measuring and monitoring services and allows the company to regulate increasing demand for services. This session will introduce methods to optimize governance of global services..
|
| 2:50 to 3:00 |
Session by Wipro
|
| |
Track Sessions End |
| |
|
| 3:00 to 3:15 |
Refreshment Break
|
| 3:15 to 4:05 |
Panel Discussion:
Managing at the Speed of Change
Moderator: Rusty Weston
Panelists:
Nimish Soni- Cambridge
Jorge Munixa- Applied Materials
The rampant growth of global services is fueling issues that range from real estate ownership to intellectual property protection. As India continues to enjoy explosive growth and emerging countries appear on the horizon, how do companies create a forward-looking globalization strategy? This panel will discuss the strategy of change in a quickly-changing world.
|
| 4:10 to 5:00 |
Panel Discussion:
Aligning the Organization to Globalization
Moderator: Michael Corbett, IAOP
Panelists:
David Bass, Time Inc.
Kendra Richgels- Weiselaw
Marty Chuck- ex-CIO of Agilent and Electronic Arts
The biggest obstacle to global services success is that employees at corporate headquarter fail to change the nature of their work to be global. Change requires effort and employees are often not motivated to modify longstanding operational processes without some force pushing that direction. This session will discuss what successful companies have done to encourage change at home while shifting the enterprise to work globally.
|
| 5:15 to 7:15 |
GLOBAL SERVICES 100
AWARDS & COCKTAIL RECEPTION
Hoshie Ghaswalla, Managing Dir., Global Services
Eugene Kublanov, CEO, neoIT
Global Services and neoIT will present the findings of the third annual Global Services 100 research study. Winners of the study’s categories will each be presented with awards for their outstanding performance in the industry. |
