What can you expect from your offshore operations after you have achieved your initial labor arbitrage based cost savings? In this session we will highlight a financial institution's key success stories of performance and value creation beyond labor based cost savings.
As head of Cambridge’s strategic global outsourcing team, North America, Ms. Sankappanavar is responsible for developing and executing value added global outsourcing initiatives with new clients in U.S. markets and for supporting Cambridge’s current client base. In this role, she is responsible for managing all aspects of the client relationship from the initial financial feasibility assessment and core process analysis to leading transition management and enforcing ongoing client service levels. With experience in managing all aspects of offshoring for major multinationals, Ms. Sankappanavar brings a wealth of experience in this arena to Cambridge. Prior to joining Cambridge, Ms. Sankappanavar was a senior partner with Marincorp Solutions, an outsourcing advisory and services company, where she was responsible for developing and executing value-added strategic global outsourcing, offshoring and staff supplementation initiatives for Marincorp’s client base. She has also led operations for IRI, a payor-provider administrative services company in the U.S. –India corridor and served as a management consultant at McKinsey & Company primarily serving the financial services and healthcare industry. Ms. Sankappanavar has been a panelist and invited speaker on best practices in outsourcing and offshoring throughout the U.S. and Europe, including at the Conference Board’s European Shared Services Council, the Wharton India Global Conference, the NeoIT Global Services Conference and the Gartner Global Sourcing Summit. She is a graduate of the Massachusetts Institute of Technology.
Global Supply Destination Showcase Managing Sourcing Risks through Diversification of Outsourcing Relationships
Alex Adamopoulos, Senior Vice President, StarSoft Development Labs
11:15 am – 11:25 am
In line with the conference theme Driving Business Value Transformation / Maximizing the Value of your Organization's Outsourcing Investment, StarSoft's Senior Vice President Alex Adamopoulos will address in his talk the ways companies can manage outsourcing risks through diversification of their outsourcing relationships as well as understand how to measure the true business value of a successful outsourcing relationship. Adamopoulos will also discuss ways companies can better leverage their outsourcing investment by taking high-volume projects to India and China, while hiring Russia's highly specialized engineers and developers to work on complex development projects. In addition to offering IT support and maintenance services, Russian developers excel in handling complex software development that encompasses the latest technologies and development methodologies.
Alex Adamopoulos is the Senior Vice President for StarSoft Development Labs. As a key member of the executive team, he is focused on the company's global business development and strategy. Alex brings over 17 years of successful industry experience in professional and IT services. Prior to StarSoft Development Labs, Alex ran his own consulting firm, the Alemar Group, putting to use his experience advising and consulting with a combination of Fortune 1000 and startup organizations to shape their business model for further expansion and growth. Alex previously served as Director, Global Services at EMC Corporation where he was primarily responsible for building out the global professional services strategy by implementing standards, engagement and delivery models and by playing a key role in the sales effort.Alex brings extensive general management experience from leading start-up and turnaround businesses in the IT sector to global operations in a multi-billion dollar corporation. He has international and industry-leading IT services expertise coupled with technology and industry know-how, which continue to be key ingredients in advising clients on critical technology and services investment decisions. Alex can be reached at alex.adamopoulos@starsoftlabs.com
The main concern IT managers have about offshore outsourcing is losing control over the projects and not making the committed delivery dates. The Sinapsis Nearshore Captive Centers enable IT managers to have total control over their projects in a simple and effective way, because the centers become part of the firm’s in-house IT resources. In this presentation you will learn how Sinapsis, a Mexican IT service provider, earned the trust of major global companies such as IBM Global Services and Perot Systems, and how nearshoring was a key factor in a business relationship that is evolving from simple cost cutting to providing an increase in the innovative capacity of the companies.
As Chief Executive Officer of Sinapsis USA, Daniel González has overall responsibility for Sinapsis strategy and operations. He joined Sinapsis Technologies as a partner in 2001. Mr. González has more than 15 years of business experience with technology companies, where he had roles in company startup, strategic and financial planning, marketing and global trade roles. Daniel González graduated from the Technology Institute of Monterrey with a degree in Corporate MIS and an MBA.
Neusoft, founded in 1991 and originated from Northeastern University, is currently the largest software and services company and offshore outsourcer in China. With a total staff of over 10,000, it has established strategic partnership with over 30 famous multinationals. This presentation will highlight Neusoft’s competitiveness and experience in outsourcing business and explain why Neusoft should be your first choice to work with when it comes to outsourcing to China.
Walter Fang, is vice president and chief technology officer of Neusoft Group responsible for Neusoft's technology strategies, international outsourcing business, product and service innovation, and standards initiatives. Mr. Fang has over 30 years of IT experiences working for large multinational IT companies in Asia and North America, including 27 years with IBM, and has held many management, technical, and consulting positions in IBM Canada, IBM US, and IBM Asia Pacific. Mr. Fang is an expert in object-oriented technology. He is the author and creator of the Visual Modeling Technique (VMT) development methodology. He graduated from Cheng Kung University in Taiwan with a Bachelor's degree in Electrical Engineering. He received a Master of Science degree in computer science from National Taiwan University.
Tiger will examine marketplace trends and share lessons learned in the pursuit of global sourcing for today's value-seeking corporations.
V.N. Tyagarajan (Tiger) qualified as a Mechanical Engineer from IIT, Bombay, and an MBA, majoring in Finance and Marketing from IIM, Ahmedabad. Tiger began his career with the Unilever Group in Bombay, and then joined Citibank as VP & Auto Business Director, Global Consumer Banking. He joined GE in 1994 as General Manager - Risk Management at Countrywide and went on to become CEO at GE Capital's GCF & AFS operations in India.
Tiger is widely known as one of the leaders who built Genpact in India to be the force it has become today. In 1999, he took over as CEO of Genpact (formerly GE Capital International Services) and was responsible for its exponential growth. In October 2002, he moved to GE Commercial Equipment Finance as Senior Vice President, Quality and Global Operations based in Danbury, Connecticut. Tiger rejoined Genpact in February 2005, as Executive Vice President and Head of Sales, Marketing & Business Development for Genpact, and is based in New York City.
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