Welcome & Opening Dialogue: Rusty Weston, Editor-in-Chief, Global Services and Atul Vashistha, CEO, neoIT
Morning Keynote: Realizing Business Results Via Globalizing Services Atul Vashistha, CEO, neoIT in conversation with Marty Chuck, SVP & CIO, Electronic Arts In this session, Marty Chuck will share strategic and practical approaches to leveraging global services to realize business objectives such as competitive advantage, cost and time to market.
9:15 am – 10:00 am
Morning Plenary Session Maximizing the Business Value of Global Services Buyers of business and technology services are looking for strategic, competitive advantages in their global services investments - ranging from access to new markets or customers, to the creation of innovative and timely new offerings. Find out what your organization must do to avoid getting sidetracked on its path to execution.
Moderator: Rusty Weston, Editor-in-Chief, Global Services Speakers:
Linda Tuck Chapman, SVP & Chief Sourcing Officer, Fifth Third Bank
Soumitra Rathod, VP, Worldwide IT Outsourcing, McGraw-Hill, Inc. Ashraf Shehata, Staff VP for Health Solutions IT WellPoint Incorporated
LifeCycle Series Workshop: Building and Executing a Roadmap
What are key points to consider when planning or expanding global services initiatives? In this session attendees will learn from the speakers the art of aligning business and global services strategy and how to develop a global services strategy. Attendees will also gain the know-how to build a 3-year roadmap covering the what, when, where and how of services globalization.
Dan Henderson, Operations Executive & BPO/IT Services Advisor Michael Serghiou, Sr Director, neoIT
10:30 am – 11:15 am
Special Topics Panel:
Overcoming BPO Transformation Challenges
Who is in the best position to transform your business process - you, a third party consultant or a service provider? Whether your company is seeking incremental improvements or fundamental change, the most important step is a strategy, one that is informed about the risks, rewards and best practices in BPO transformation.
Moderator: Lisa M. Ross, CEO & Founder, FAO Research, Inc.
Speakers:
John K. Halvey, Partner, Milbank, Tweed, Hadley & McCloy, LLP Manish Sahai, VP, Service Network Partners (SNP), Customer Service International (CSI), American Express Amrita Joshi, Principal, Conscient Partners Srinivas Tatavarthy, VP, Wachovia Corporation
This presentation will address the ways companies can manage outsourcing risks through diversification of their outsourcing relationships as well as understand how to measure the true business value of a successful outsourcing relationship.
In this presentation you will learn how Sinapsis, a Mexican IT services provider, earned the trust of major global companies such as IBM Global Services and Perot Systems, and how nearshoring was a key factor in a business relationship that is evolving from simple cost cutting to providing and increase in the innovative capacity of companies.
This presentation will highlight Neusoft's competitiveness and experience in outsourcing business and explain why Neusoft should be your first choice to work with when it comes to outsourcing to China.
12:15 pm – 1:15 pm
Nearshore Luncheon
"Investing in Chile- How Your Company Can Benefit"
1:30 pm – 2:20 pm
LifeCycle Series Workshop: Building the Perfect PMO(Program Management Office)
Few companies that outsource have a PMO in place. And the ones that do, underutilize it - often depending on it solely to oversee operations and track metrics. How can organizations establish a PMO and then derive more value from it? In this session attendees will come away with an understanding of the role of the PMO, the different governance models, and the composition of a PMO based on different global delivery models.
Tom Waller, Sr Director of Global Procurement, Electronic Arts, Inc. Chance Curtiss, Sr Director, neoIT
1:30 pm – 2:20 pm
Special Topics Panel:
Winning Over Stakeholders It's no secret that global services is often controversial and misunderstood. What are the best practices that companies employ to make an affirmative case for the use of business and technology services, offshoring and globalization? In this session we examine what information should be disclosed and when?
Moderator: Paul McDougall, Senior Editor/Global Management & Outsourcing, InformationWeek
Speakers:
Askshaya Bhargava, Head of Global BPO Investments, 3i Pamela Leri Director, Global Partnerships Practice & Director, Consulting-India Aperian Global Avneet Jolly, North American Head of Sourcing, Hewitt Associates
2:30 pm – 3:20 pm
Afternoon Plenary Session: Developing Global Sourcing (Management) Talent Outsourcing and offshoring are changing the fundamentals of business architecture. But are corporations staffed with the requisite talent to manage global services delivery? Will any lack of talent or experience at the corporate leadership and managerial level hold back globalization? t
Moderator: Deborah Kops, Head of Program Planning and Development, Shared Xpertise and Columnist, Global Services Magazine
Speakers:
Paul Zellner, Partner, Russell Reynolds Associates Ranjan Sinha, Chairman and CEO, Summit HR Bernadette Margel, Managing Director, Head of Operations-Global Sourcing, Deutsche Bank AG
Afternoon Keynote: Making Globalization Work Atul Vashistha, CEO, neoIT in conversation with Joseph Stiglitz, Columbia University Professor, Nobel Prize Laureate & Author, Globalization & Its Discontents This session will explore how global services has increased the interdependence of nations, and how to reform globalization.
4:45 pm – 5:30 pm
Social Networking Lifeline: Participants Solving Real World Challenges Moderator: Michael F. Corbett, Chairman, International Association of Outsourcing Professionals Speaker:
Jagdish R. Dalal, Principal, JDalal Associates, LLC
4:45 pm – 5:30 pm
Executive Exchange
One-On-One meetings with Sponsor Executives
5:30 pm – 7:30 pm
Global Services 100 Awards Cocktail Reception
Global Services and neoIT will present the category winners of their annual study, Global Services 100, conducted to identify the largest and most innovative service providers in the areas of BPO, IT Services and Customer Care
Presented by Eugene Kublanov, COO, neoIT and Rusty Weston, Editor-in-Chief, Global Services Magazine
*Program and Speakers subject to change.
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Want to speak to someone live? Contact the Global Services Concierge at 877-449-5289
