Speakers

Keynote Speaker


Hank Marquis
Director of IT Service Management Consulting
Enterprise Management Associates Inc.

Hank has over 25 years hands-on experience in IT operations, management and IT governance and operational frameworks. Hank helps transform clients from good to great by applying business-aligned IT service management principles. Hank’s down-to-earth approach stresses break-through improvements in quality, cost control, and alignment. Hank has helped many companies –large and small and from many industries – develop and/or implement Business Service Management and IT service management practices. 

Prior to EMA Hank was the Chief Technology Officer for itSM Solutions LLC, a leading IT service management training and coaching organization where he oversaw development and delivery of IT management training programs. During his time as CTO at management software company Opticom, he directed product architectures and led marketing and software development groups to align with BSM practices to improve sales and market positioning. Previously, as CIO at e-commerce financial services provider Celexis, he aligned with business, led teams to improve customer satisfaction, and designed processes to measurably improve efficiency and control costs.

Hank is an internationally recognized Business Service Management expert and a regularly published industry thought leader whose pragmatic vision is rooted in science – he has been an advisor to university IT programs, his work has been published by MIT Sloan Management Review, and he has authored over 10 books on the topics of software development and IT service management.

Hank’s industry credentials include ITIL (Service Manager with distinction in Service Delivery), Six Sigma (Green Belt), and COBIT (Foundation). His formal studies include Computer Science (BSC), Communications Technology (MCT), and he is currently pursuing a Doctorate in Organizational Psychology (PSYD).

Featured Speaker

Dave Rubino
President and CEO
Universal Solutions Group, Inc.  (USG)

David Rubino is the President and CEO of Universal Solutions Group, inc. Beginning his IT career after a successful legacy in personal finance and investments, Dave brings a fresh approach to viewing IT as a business tool and a way to impact the bottom line, not just as a technology investment. As a former CA employee Dave also has an intimate knowledge of the products and solutions they offer. Dave Brings almost 20 years of IT experience to every engagement and draws on the deep experience he gained during his tenure with Microage, Entex, Pride Technologies and The Prudential to ensure every USG client gets the highest level of return on their IT investments.