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Agenda
| 8:30 am – 9:30 am |
Registration, Breakfast & Opening Introductions |
| 9:45 am – 10:00 am |
Welcome
Dave Rubino, President and CEO, Universal Solutions Group, Inc. |
| 10:00 am – 10:30 am |
Keynote Speaker
Hank Marquis, Director of IT Service
Management Consulting, Enterprise
Management Associates Inc.
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| 10:30 am – 11:00 am |
Break |
| 11:00 am – 12:00 pm |
Breakout Sessions |
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Server and Systems Management Event Correlation and Visualization |
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CMDB why, When and How |
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Client Satisfaction thru Service Desk Automation and Self Service |
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“ new” Ask our CEO, an opportunity to interact with our CEO, Keynote and Experts |
| 12:00 pm – 1:00 pm |
Lunch |
| 1:00 pm |
Open Forum, Prize Awards, Tech Areas Open |
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Featured Speakers |
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| All attendees will be placed in a raffle. Prizes will be drawn at the end of the day. Winners must be present to claim their prize. |
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| Click here for the USG Website |
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