Event Overview
Expense and cost reduction may no longer be the number one priority of many financial services firms. Financial services firms are increasingly focused on revenue growth initiatives such as new customer acquisition, increasing share of wallet, and customer retention. But growing revenue is challenging because today’s financial products and services may appear to be commodities to the customer, resulting in reduced pricing , eroding customer loyalty, and other pressures. Financial services executives are seeking to differentiate their firms—and create value—by striving to improve customer trust and positive experiences while engaging with their companies through improving performance, security and reliability. This event will illustrate how your IT organization might become a more meaningful partner to the overall business by making IT investments that support improvements in the customer experience.
Attend this seminar to:
Compare your priorities with what the research shows and how financial services firms are focusing IT on superior customer experience to:
Financial Insights: Julio Gomez
Vice President, Global Research Financial Insights
9:30 am – 10:15 am
Identity Management: Extending the Enterprise Deborah Golden, Principal Security & Privacy Services Deloitte & Touche LLP
10:15 am – 10:30 am
Break
10:30 am – 11:15 am
Dave DeCamp, VP, Chief Solution Architect, CA Americas Financial Services
11:15 am – 11:30 am
Closing Remarks, Question & Answer
This event is sponsored by: CA
CA is one of the world's largest IT management software providers. CA’s software and expertise unify and simplify complex IT environments in a secure way across the enterprise for greater business results.
Register now and attend to receive an IDC Executive Brief on "Leveraging IT Investments to Deliver Superior Customer Experience"
